FROM THE PERSON WHO MAKES IT
Support
Stuck, or something's not right? Email, and it reaches the person who makes iFiley. The common answers are below.
support@ifiley.com
Say what you expected to happen and your macOS version. Please don't attach the documents themselves; a description is plenty.
Quick answers
Moving to a new Mac
On the old Mac, open Settings and choose Deactivate this Mac, then enter your key on the new one. Old Mac already gone? Email, and we'll free it for you.
Lost your key
It's in the email you got when you bought. Can't find it? Write from the address you bought with and we'll send it again.
Filing stopped
Your free week is up, or your licence isn't active on this Mac. Settings ▸ Licence tells you which. Anything that landed since is waiting in the Inbox.
It picked the wrong folder
Type the right folder's name where it asks, and it learns from every file you file. Say yes when it offers to make a word a rule, or give a folder a word of its own in Folders. If its suggestions have gone off track, Settings ▸ Start fresh lets it forget what it learned, without touching a file.
A cloud drive is missing
iFiley files into the folders your cloud app keeps on your Mac, so that app needs to be installed and signed in. Then open Settings ▸ Places it can file and choose Add another cloud.
A refund
Within 14 days of a payment, renewals included, just ask. No form and no questions. The money goes back to the card you paid with, and that key stops working. One refund per customer.